Welcome to Misty Mox LLC (domain name: mistymoxllc.com). We are committed to ensuring that you are satisfied with your purchase. If you have any questions about your purchase or need a refund, please read the refund terms below:
Refund Application Conditions
To ensure that your refund request is processed smoothly, please follow the following conditions:
Application Time: Refund requests must be submitted within 30 days of the delivery of the product.
Product Condition: The product must be unused and in its original packaging. All tags, accessories and instructions must be intact.
Proof of Purchase Required: Proof of purchase or order number is required so that we can verify the purchase information.
Refund Process
Submit a request: Send a refund request via email to tanneradams@mistymoxllc.com and provide the order number, product information and the reason for the refund.
Processing Time: We will review the refund request within 7 business days of receiving it. Once the review is approved, we will instruct you to return the product.
Returns: Please return the item to the address below with proof of original order:
Return Address:
372 ROSE CREEK PL
WOODSTOCK
GA 30189-6864
Refunds: We will process a refund once the returned item is received and confirmed eligible for a refund. Refunds will be made to the original form of payment and are typically processed within 7 business days.
Refund Policy
Full Refund: If the item is eligible for a refund, we will refund the purchase price of the item (excluding shipping and handling charges).
Partial Refund: If the item shows signs of use or is not eligible for return, a partial fee may be charged.
Shipping Responsibility: Return shipping is the customer’s responsibility unless the item is defective or the wrong item was sent. We recommend using a tracked mail service to ensure the safe arrival of the return.
Exceptional Circumstances for Returns
Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receipt with photos and a detailed description. We will provide you with a replacement or full refund.
Wrong Items: If you receive an item that does not match your order, please contact us within 7 days of receipt and we will arrange a replacement or refund.
Modifications to Refund Policy
We reserve the right to modify our refund terms at any time. Any changes will be posted on our website and will take effect immediately. It is recommended that you check the refund terms regularly to understand the latest information.
Thank you for choosing Misty Mox LLC, we are committed to providing you with a great shopping experience. If you are not satisfied with our service, please feel free to contact us and we will do our best to resolve the problem for you.