Welcome to the Misty Mox LLC website (domain name: mistymoxllc.com). To ensure that you have the best experience when using our website and services, please read the following problem terms. These terms apply to any problems or disputes you encounter on our website.
Problem Reporting
If you encounter any problems when using our website or services, including but not limited to technical problems, account problems, or order problems, please contact us as follows:
Live Chat: Visit our website www.mistymoxllc.com and click on the chat icon in the lower right corner to communicate with our customer service representative in real time.
We will deal with your problem as quickly as possible and usually respond to your request within 24 hours.
Dispute Resolution
In the event of a dispute, we recommend that you first try to resolve the problem by contacting our customer service department. We are committed to resolving any issues through friendly negotiation in order to reach a mutually satisfactory solution.
If the dispute cannot be resolved through negotiation, you agree to submit the dispute to the courts in [your state or country]. We will follow the procedures required by law and respect the court’s decision.
Information Accuracy
We strive to ensure that all information on the website is accurate, including product descriptions, prices, inventory status, etc. However, due to human error or technical problems, some information may be inaccurate or outdated. We reserve the right to correct the information at any time and are not responsible for any inaccurate information.
Complaint Procedure
If you have any complaints about our services, please follow the steps below:
Submit a complaint: Send a detailed complaint description by email to complaints@mistymoxllc.com.
Processing time: We will investigate and respond to your complaint within 7 working days after receiving it.
Next steps: If you are not satisfied with the results of our handling of the complaint, you can ask us to conduct further review or resolve the dispute through legal channels.
Modifications and Updates
We reserve the right to modify these terms at any time. Any changes will be posted on our website and will take effect immediately. It is recommended that you check these terms regularly to understand the latest regulations.
Disclaimer
We are not responsible for any direct or indirect losses caused by website problems, service interruptions or technical failures. We will try our best to ensure the stability of the service, but we cannot guarantee that the website will not have problems at any time.
Thank you for using Misty Mox LLC, we will wholeheartedly provide you with help and support.