Welcome to Misty Mox LLC (domain name: mistymoxllc.com). We are committed to providing you with a smooth shopping experience. Please read the following terms regarding shipping carefully to understand our shipping policy.
Shipping Areas
We currently offer shipping services to the following areas:
Continental United States
Alaska and Hawaii
International Shipping (see International Shipping Terms below)
We do not ship to P.O. Boxes or Military Mail (APO/FPO).
Shipping Methods
We offer the following shipping methods:
Standard Shipping: Usually delivered within 3 business days, depending on your location.
Expedited Shipping: Usually delivered within 2 business days, for orders that need fast delivery.
Two-Day Shipping: Guaranteed delivery within two business days (orders must be submitted before 10 am).
Shipping costs will be calculated at checkout based on your order and shipping address.
Processing Time
We usually process and ship orders within 2 business days of receiving them. Order processing time may be delayed due to holidays, promotions or special circumstances.
International Shipping
For international orders, we offer international shipping. International orders may be delayed due to customs inspections, shipping distances, and other factors. International shipping fees and duties will be calculated at checkout and are your responsibility. Please note that international orders may require additional processing time, depending on the speed of customs processing in the destination country.
Shipping Costs
Shipping costs are based on the amount of your order, the shipping address, and the shipping method selected. During the checkout process, you will see a breakdown of all applicable shipping costs.
Order Tracking
Once your order is shipped, we will provide you with a tracking number via email. You can use the tracking number to check the latest status of your order on our shipping partner’s website.
Undelivered or Lost Orders
We are responsible for undelivered or lost orders that may occur during shipping, but you must report the problem to us within 30 days of receiving the tracking number. Please make sure to provide an accurate shipping address to avoid delays or loss.
Returns and Exchanges
For returns or exchanges, please refer to our Returns and Exchanges Policy. All returns and exchanges must follow our policies and be completed within the specified time.
Disclaimer
While we strive to ensure on-time delivery, we are not responsible for any losses caused by shipping delays, loss or damage. We will assist in resolving shipping-related issues, but we cannot control the operations of shipping companies or customs.
Modifications and Updates
We reserve the right to modify the shipping terms at any time. Any changes will be posted on our website and will take effect immediately. It is recommended that you check the shipping terms regularly for the latest information.
Thank you for choosing Misty Mox LLC, we look forward to providing you with a quality shopping experience and service.